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Our Shipping & Return Policy
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Our Shipping & Return Policy
REFUND & EXCHANGE POLICY: IN-STORE PURCHASES

If you are not satisfied with an item you purchased from us you may return it at any of our branches for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been met.

  1. The original till slip is required.
  2. Returned products must be in the original condition and in undamaged packaging.
  3. For hygiene reasons, underwear including swimwear (excluding bras) may not be returned or exchanged.
  4. We can only consider exchanging or refunding a product if it was used for its intended purpose and in accordance with the products instructions and / or user manual.
  5. No refunds or exchanges will be made for a product that has been misused or purposely damaged.
  6. Where relevant, a faulty product will be subject to a technical assessment by a specialist before being repaired, replaced or refunded.
  7. Repairs may involve a courier cost that is for the customers account and will be quoted upfront.
  8. When returing a product for repair, please ensure that it is in hygienic condition.

 

REFUND & EXCHANGE POLICY: WEBSTORE

Have you purchased a product that is faulty, damaged or incorrect?  Please allow us to replace or refund the product.

Did you purchase a faulty, damaged or incorrect product?

  1. Contact us to arrange collection
    Email info@sports365.co.za or call us at 018 462 5269 and ask us to collect your unsatisfactory order – please notify us within 7 days of such a delivery. We will send our courier to collect the item at no cost to you.
    • Reference your order number when contacting us.
    • State whether you want a replacement item or a refund.

 

Did you select the wrong size or colour during your purchase?

  1. Exchange at a store
    Take the item and your tax invoice to one of our branches and we’ll happily exchange the item with the correct size or colour that you want.
  2. Refund at a store
    Take the item and your tax invoice to one of our branches and we’ll happily refund the item you purchased.

 

Returns Policy

All returns and exchanges need to meet the following conditions:

  • It’s within 30 days of purchase date
  • You have a valid Invoice
  • The item is unworn and unused and it’s still in its original packaging
  • Underwear (excluding bras) and swimwear may not be returned or exchanged
  • Please note that we can only make an exchange or refund once we have confirmed receipt of your payment into our bank account and the refund will be made back into the account it was paid from

 

Please let us know if you are satisfied with your experience in our stores or on our website:

  1. Email: info@sports365.c0.za
  2. Or contact us at 018 462 5269
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